Some customers Hosted/Cloud PBX voice services are down

Incident Report for Comvergence

Resolved

This incident has been resolved.

Posted Feb 23, 2023 - 14:36 AEDT

Update

All fixed and fully operational as of 13:33 AEDT

We are seeking an RFO from our upstream carrier

Posted Feb 23, 2023 - 13:30 AEDT

Update

2 out 3 services back online - remaining service should be back online shortly

Posted Feb 23, 2023 - 12:46 AEDT

Update

You can reach our support team on: 1300 550 125
or email: support@comvergence.com.au

Posted Feb 23, 2023 - 12:37 AEDT

Update

Still working with upstream carrier to bring this services back online As Soon As Possible

Please chat to our team to put call forwards in place so you can still receive incoming calls

Posted Feb 23, 2023 - 12:36 AEDT

Update

This has been escalated to the upstream carrier - who are currently investigating.

We will be updating this in the next 15 minutes.

Posted Feb 23, 2023 - 12:15 AEDT

Investigating

We are currently investigating this issue.

Posted Feb 23, 2023 - 12:14 AEDT

This incident affected: Comvergence Voice Network.